Considering getting FiOS Digital Voice
  • Q: What is FiOS Digital Voice?
    • A: FiOS Digital Voice is an advanced voice service that works on Verizon's fiber optic network - FiOS. FiOS Digital Voice lets you make direct-dialed domestic calls (including direct-dialed calls to the U.S. territories (American Samoa, Guam, Mariana Islands and U.S. Virgin Islands), and Puerto Rico), and international calls at great low rates (Canada calling is included at no additional cost with our Unlimited Plan).
      • Make and receive calls using a traditional corded or cordless phone connected to your home phone jack.
      • Manage your calls easily through an online account manager that allows you to enable advanced call forwarding and blocking features, to retrieve your voice mail through a compatible computer, and lots more.
  • Q: How does FiOS Digital Voice Work?
    • A: FiOS Digital Voice uses advanced technology, voice over internet protocol, to convert your voice into packets of data that are delivered over a data network to the person you want to reach.
  • Q: What are some primary differences between FiOS Digital Voice and traditional voice service?
    • A: FiOS Digital Voice offers a number of advanced calling features that traditional voice services do not, such as scheduled call forwarding or simultaneous ringing on multiple phone numbers. The account manager also allows you to access your voice mail through any compatible computer with internet access. These features are explained in the user guide.

      • In the case of an electrical outage, your FiOS Equipment includes a Battery Backup Unit feature, which will permit your standard FiOS Digital Voice service to operate on battery power for up to 8 hours if an active battery is inserted in the Unit. It will not be possible to make or receive calls, including emergency calls to 911, without a charged battery or other backup power source until commercial power is restored. Home security systems using a jack in house, can be used for FiOS Digital Voice without impacting security services. In the event of a power outage, the same battery backup limitations apply to your alarm system.
      • FiOS Digital Voice service will work even if you are simultaneously accessing the Internet.
      • FiOS Digital Voice allows you to access your voice mail through any compatible computer with Internet access.
      • FiOS Digital Voice uses 10 digit dialing (area code + 7 digit telephone number) for all calls.
      • Collect, Third Party and 900 calls are not supported using FiOS Digital Voice.
      • FiOS Digital Voice supports hearing impared services over TTY.
      • FiOS Digital Voice will work with Satellite TV or DVR (i.e. TiVO) service. Please contact your provider for any special updates associated with using a voice over Internet protocol with these services.
  • Q: With FiOS Digital Voice, can I talk on the phone and use my computer at the same time?
    • A: Yes, your FiOS Digital Voice service will work even if you are simultaneously accessing the Internet. Therefore, surfing the Internet, sending files or instant messaging on your computer will not affect your ability to make and receive calls at the same time.
  • Q: Can I use a toll-free number to manage my FiOS Digital Voice features?
    • A: No. At this time, it is not possible for you to call a toll-free number to access your account and to manage your features; however, you can use a toll-free number (1-888-2FIOSVM) to access and retrieve voice mail messages.
  • Q: What features come standard with FiOS Digital Voice calling plans?
    • A: All FiOS Digital Voice calling plans include the following calling features at no additional cost:
      • Call Forwarding
      • Call Forwarding with Scheduling
      • Caller ID with Name
      • Caller ID Block
      • Caller ID on TV (where available)
      • Call Logs
      • Call Notification
      • Call Return
      • Call Waiting
      • Call Waiting with Caller ID
      • Call/VM Screening
      • Distinctive Ring
      • Do Not Disturb
      • Speed Dial 100
      • Caller ID on TV (where available)
      • Three-Way Calling
      • Voice Mail
      • Back-Up Number
      • Individual Phone Book & Calendar with Synchronization to Palm, Microsoft Outlook, Outlook Express and Lotus Notes
      • Administrator Function (multi-lines)
      • Anonymous Call Rejection
      • Locate Me
      • Incoming Call Block
      • International Call Block
      • Place A Call
      • Schedule Call
      • Simultaneous Ring
      • Free "In-Network" Calling (applies only to the Per Minute Plan)
  • Q: What other features are available with FiOS Digital Voice plans?
    • A: The following features are also available with FiOS Digital Voice, for an additional fee:

      • Virtual Number(s)
      • Pick Your Own Area Code Number(s)
      • Directory Assistance
      • Operator Assistance
      • Directory Listing Plans
      • International Single Rate Plans
  • Q: Does FiOS Digital Voice support TTY (Text Telephone Relay) for the Deaf and Hard-of-Hearing?
    • A: Yes, FiOS Digital Voice supports TTY services.
  • Q: Does FiOS Digital Voice support Satellite TV or DVR (e.g. TIVO) service?
    • A: FiOS Digital Voice will work with these services. We recommend you contact your provider for any special updates or directions associated with using a voice over internet protocol phone service with these services.
  • Q: What calling plans are available with FiOS Digital Voice?
    • A: FiOS Digital Voice service offers two great plans: the FiOS Digital Voice Unlimited Plan and the FiOS Digital Voice Per Minute Plan.

      FiOS Digital Voice Unlimited Plan
      You get unlimited direct-dialed domestic calling, which includes calling to U.S. territories, and Puerto Rico for a low monthly rate. The Unlimited Plan also includes calls to Canada at no additional cost. The Unlimited Plan offers you the ability to purchase up to five (5) lines in addition to the primary line that is included with the plan. You can also make international calls for a low per minute rate based on the country you are calling. A list of countries and the applicable rates is available by going to the Extras section of the FiOS Digital Voice Account Manager.

      FiOS Digital Voice Per Minute Plan
      For a low monthly plan fee, all direct-dialed domestic calls, which includes calling to U.S. territories and Puerto Rico, as well as calls to Canada are charged at a low per minute rate. Calls to other FiOS Digital Voice customers as well as calls to Verizon residential wireline local phone service customers are considered "In- Network" calls and are included in the monthly plan fee. You can also make international calls for a low per minute rate based on the country you are calling. A list of countries and the applicable rates is available by going to the Extras section of the FiOS Digital Voice Account Manager.
  • Q: What is "In-Network"?
    • A: In-Network Calling allows FiOS Digital Voice Per Minute Plan customers to call Verizon residential wireline local phone service customers and FiOS Digital Voice customers from a FiOS Digital Voice line without incurring any per minute charges.

      In-Network Calling does not include calls to Verizon Wireless, Verizon business customers or Verizon long-distance customers who do not also subscribe to Verizon for residential wireline local phone service.
  • Q: Can I have more than one FiOS Digital Voice calling plan?
    • A: No, only one calling plan is permitted for each FiOS Digital Voice account and the same plan applies to each line on the account.
  • Q: Can I switch plans if I find another FiOS Digital Voice plan that works better for me?
    • A: Yes, you may switch plans at anytime. Just contact your Verizon Business Office.
  • Q: Is FiOS Digital Voice available for my business line?
    • A: No, FiOS Digital Voice is a residential service only.
  • Q: If I lose power or have a broadband outage, will I still be able to use FiOS Digital Voice?
    • In the case of an electrical outage, your FiOS Equipment includes a Battery Backup Unit feature, which will permit your standard FiOS Digital Voice service to operate on battery power for up to 8 hours if an active battery is inserted in the Unit. It will not be possible to make or receive calls, including emergency calls to 911, without a charged battery or other backup power source until commercial power is restored. During an electrical outage, the Battery Backup Unit will not power your Internet Services or computer. If you cannot access your computer and Internet service during an electrical outage, you will not be able to access your FiOS Digital Voice Account Manager from that computer. Your FiOS Account Manager can, however, be accessed from another working computer and Internet connection.
  • Q: Can I order multiple FiOS Digital Voice phone numbers?
    • A: FiOS Digital Voice allows only one main telephone number for every FiOS Digital Voice account. If you subscribe to our FiOS Digital Voice Unlimited plan, you have the option of purchasing up to 5 \additional Primary Numbers (numbers that are capable of making and receiving calls) at an additional monthly charge per line. You can also order a Virtual Number for inbound-only calling. You may have up to five Virtual Numbers per primary number. It is not possible to order a Virtual Number without having first purchased a Primary Number. You can contact your Verizon Business Office to order additional Primary or Virtual Numbers.
  • Q: Will FiOS Digital Voice work with my security system?
    • A: Most security systems will work with FiOS Digital Voice, but you should check with your security company to confirm. If you currently do not dial the area code to reach your security company, you will need to make the necessary changes to include the area code.Please refer to your manual to make that change.
  • Q:  How do I cancel FiOS Digital Voice?
    • A: If you want to cancel FiOS Digital Voice, please contact your Verizon Business Office at 1-888-553-1555.