As a Verizon Trial Program participant you will have the opportunity to experience
our newest products and feature before they are launched in the mass market
We expect that all of our participants understand the non disclosure section of
the trial Terms of Service (every participant is required to review and accept before
commencing in any trial activities). This means that each participant, by accepting
the TOS and participating in the trial, agrees to not discuss any details of or
information gained from the trial with any third parties, family or friends.
The primary form of communication throughout your time as a trial participant will
be via email. We expect that each participant will supply an email address that
is valid and checked regularly. During the trial in particular, we ask that participants
try their best to check email every 24-48 hours and to reply to anything that requires
a response in a timely fashion.
You will be expected to complete up to two on-line surveys and join at least 1 live
conference call to discuss trial feedback. You will be notified in advance of any
conference calls that you will be expected to attend. Participants will also always
be given a minimum of 5 business days to complete any on-line surveys related to
In order to participate in the trials you must register on the site. Registration
entails the following steps:
- Complete the registration form including the Terms and Conditions
agreement. It is important that you supply Verizon with a valid email and phone
number. Otherwise, you will not be able to participate in the trial.
- You will receive an email from Verizon within 5 to 7 business days
which will contain a link and a Verizon generated confirmation code. Please save
- Click on the link in the email. (Also see Note below)
- On the Validate Your Email Page, complete the information and click
- Once your information has been validated you will use your telephone
email address and telephone number to sign in.
NOTE: You may choose to enter the site directly at some other time
to complete the registration process. If this is the case, you will still need your
validation code from your email. Click on the Validate Your Email link on the entry
Lost Confirmation Code
If you have misplaced the confirmation code received in your email, click on the
I lost my confirmation code link. Type in your email and phone number and click
Submit. You will receive email within 1 day with your confirmation code
Expired Confirmation Code
Your confirmation code is valid for 60 days. If your code has expired you will need
to reregister for the site and receive a new confirmation code via email.
Starting a Trial
Once you have successfully registered on the site, you may select a trial for participation.
The product trials are arranged in tabs along the top of the page. If you do not
see these tabs then be sure you have signed into the site.
Each product trial requires participants to Sign Up. This process allows Verizon
to confirm your eligibility for individual trials, and track information pertaining
to each product.
To start a new trial, follow these steps:
- Click on a product tab
- The Sign in form will be displayed.
- Fill in the information on the form and click Submit.
- An Information Submitted page will be displayed.
Within 7 days, you will receive an email either confirming or denying your eligibility
for the trial. Should you visit that tab on the website prior to receiving the email,
you may encounter a page informing you that validation is pending. This means that
Verizon is in the process of confirming and validating your Sign Up information.
Should there be a problem with the information submitted during Sign Up, you will
be informed via email. You may then be required to resubmit Sign Up information
to participate in the trial.
Trial in Progress
Once you have Signed Up and been accepted for a trial, you will receive ongoing
information or general announcements on the individual product trial page. This
area will also contain links to product specific FAQs and the Welcome Kit for new
Also, you will now have access to the links: Submitting Feedback, Discussion Forums,
FAQs, Known Issues and more.
These links pertain to the product trial you are accessing.
Providing Trial Feedback and Reporting Problems
While the trial is underway, we encourage you to provide us with as much feedback
as possible. To provide feedback for the specific trial with which you are involved,
click on the feedback link and complete the information on the form. Click Submit
when you have finished.
Providing General Feedback
If you wish to provide feedback about
the site or general suggestions, we encourage you to do so using the forums. In
the forums, you can join a discussion thread or create one of your own to start
Q: Why do I have to validate my email address and phone number?
A: Verizon needs to be sure that the person entering the site is
indeed the participant who registered for the trial.
Q: I lost my email with the confirmation code. How do I sign in?
A: On the entry page of the site, click on the Validate Email link.
On the next page, click on I lost my confirmation code link. Enter your email and
phone number and click Submit. You will receive an email with your confirmation
code from Verizon.
Q: I tried to validate my email and phone number and I’m getting
a message that tells me my confirmation code in invalid. What does this mean?
A: It is likely that your confirmation code has expired. Confirmation
codes must be used within 8 weeks of receiving the email from Verizon. If your code
has expired, click on the registration link on the entry page and complete the registration
Q: After I register for the trials, how long does it take to get
my confirmation code from Verizon?
A: After we receive your information, it will take approximately
7 business days for you to receive email with your confirmation code.
Q: I signed up for a product trial. When can I start the trial?
A: After submitting your information, we will verify your eligibility
for the trial which will take approximately 3 to 4 days.
Q: What factors determine my eligibility for a product trial?
A: It mostly depends on the product, each product being trial will
have its own specific set of technical requirements to be qualified for the participation
in the trial.
Q: Is there a limit to the number of products I can trial?
A: There is no limit to the number of trials you may participate
in, but we ask that you be mindful of the expectations we have for participants
of each trial and how much ‘free’ time you actually have to expend upon these efforts.
Estimated time and feedback requirements will be posted for each trial, and participants
may be removed from any trial at any time based upon discretion.
Q: I am having problems with one of the products I am using. Who
should I contact?
A: If you are logged into the site, click on the name of the product
tab you are addressing. Next, click on the Submit Feedback link, complete the form
and click on Submit. We should say that Verizon will contact the participant within
three to 4 days but we should ask the participant to check the forums for a possible
solution before using Report a problem link as some of them might have experienced
a similar problem and the moderator provided an appropriate answer.
Q: I have some overall suggestions for the product trials and or
your site. How should I submit these?
A: If your feedback is not specific to a particular product you
are using, you can use the Contact Us link or, the forums to join or start a thread
regarding your ideas.