Once Verizon Media Manager is installed on your PC, please ensure the application is running on your selected PC. It will appear in your taskbar at the bottom of your computer screen.
Then you need to check for the following dependencies to ensure your PC is detected on your TV so that media files will play on your TV.
You must have the following system requirements for Media Manager:
Note: For optimal Video viewing experience on your PC and the TV, 2 GB RAM is recommended.
Note: In order to play Windows DRM (Digital Rights Management) protected song, Windows Media Player 11.0 is required. For Windows Media Player download, please visit http://mediaplayer.11-now.com/
Your home PCs and Set-Top Boxes should be connected to the same router or Verizon-supplied BHR (Broadband Home Router) in the in-home network. Your network can be wired or wireless.
At this time, Media Manager is only supported for FIOS TV and FiOS Internet subscribers. We do not support customers who have other Internet or Data Service Providers.
If you have personal firewall software installed on your PC (e.g., McAfee, Symantec, or Zone Alarm) or are using the Verizon Internet Security package, you will need to add the Media Manager software to the firewall's Exceptions list to enable detection on the TV in your in-home network.
For directions, please refer to the Help section of your firewall software and type the following query "Adding software to the Exceptions list" or review the Firewall Setup in this document.
Media Manager uses the following ports for device discovery and media play:
Virtual Private Networks (VPNs) are highly secured by firewalls which can prevent detection of your PC on the TV interface. It is necessary that you sign out of your VPN before trying to access Media Manager on your TV.
If your VPN has installed an embedded firewall that does not get deactivated when exiting the VPN, you will have to make sure that:
Media Manager does not support high bit rate audio files for playback on the TV. Please check your audio files to be sure that they do not exceed 192Kbps (kilobits per second).
The suggested audio bit rate is 128 Kbps (kilobits per second) to ensure the best quality of music playback.
If you still experience audio playback performance issues, discontinue the use of the Multi-Room DVR feature and try Verizon Media Manager again.
Verizon Media Manager does not yet support all existing media formats because the codecs used to create the specific format is not supported. A codec encodes data for transmission, storage or encryption or decodes it for playback or editing. At this time, these are the supported formats:
JPG/JPEG, GIF, PNG and BMP
The default scan setting will only import photo files in the JPG format and that are greater than 10 KB. You can change these settings in Tools > Settings > Scanning.
MP3, WAV, WMA and M4A
The default scan setting will not scan files in the WAV format and any shorter than 7 seconds.
You can change these settings in Tools > Settings > Scanning.
AVI, WMV, FLV, 3GP/3G2, MPG (non-MPEG2 videos), MP4/M4V (non-H.264 videos)
The default scan setting will not scan files in the 3GP/3G2 format and any shorter than 3 seconds. You can change these settings in Tools > Settings > Scanning.
Important Note: Some supported video files may not be playable because the codec used to create the video is not supported. Supported video codecs in AVI/MP4 files: mjpg, m4s2, xvid, divx, wmv, mpg, flv1 vp6f, and mp42.
Before contacting the Customer Support for media streaming issues between the Media Manager desktop client application (either PC or laptop) and the Set Top Box (STB), please perform these basic tests in the following sequence:
To ensure that the STB and your PC/laptop are properly set up on the same home network (see Figure 1), examine each connection. This can either be a wired or wireless network.
It is easiest to 'follow' each cable to ensure it is securely connected. At this time, it is also recommended that you disconnect then carefully and firmly reconnect each end to confirm that the connections are well established.
If the Hardware Connection check does not resolve the issue, the second step is to compare the IP addresses of the PC/laptop and the STB to confirm they are on the same network.
For the PC/laptop, click on the 'START' in the bottom left hand corner of the Desktop and then select 'Run' (see Figure 2).
When the Run window appears (see Figure 3), type "cmd" and click on the OK button.
When the new window appears, type "ipconfig" at the prompt and then press 'Enter' (see Figure 4). The PC/laptop IP address will be displayed.
For the STB, press the 'Menu' button and then scroll down to 'Settings' and click to select. Within the 'Settings' menu, scroll down to the 'System Information' option and click on it. The display will look like Figure 5.
Note: The STB IP address can also be obtained by logging into the router's home page at http://192.168.1.1.
Compare the IP addresses of the PC/laptop and the STB. Both should begin with 192.168 indicating they are on the same network. If the PC/laptop and the STB IP addresses do not begin with 192.168, then it is likely that the home network has another router connected that is not Verizon supplied. Please check and remove that other wired or wireless router, ensure the cables are connected properly as described in the Hardware Connection section for the Verizon network, and then type "ipconfig" again at the cmd prompt to compare.
If the cables appear to be connected properly and the IP addresses match, the next check is to make sure that the PC/laptop can successfully ping the STB.
To ping the STB from the PC/laptop, click on the 'START' in the bottom left hand corner of the Desktop and then select 'Run'. When the Run window appears, type "cmd" and click on the OK button. When the new window appears, type "ping " + the IP address of the STB and then press 'Enter'. If successful, you should see Figure 6.
If the attempt to "ping" the STB from the PC/laptop fails, Figure 7 will be seen.
If the "ping" fails despite having matching IP addresses, then consider any custom firewall that may be installed on the PC/laptop which could interfere with the communication.
See Firewall Guide at http://www36.verizon.com/widgets/fioslink/fiossupport/index.shtm
Also, try using a second PC/laptop to reach the first PC/laptop. After connecting the second PC/laptop to the same local network, follow the same process to identify and "ping" the first PC/laptop that is running Media Manager. If the "ping" fails, then the first PC/laptop likely has the problem.
Finally, try an alternate PC/laptop to interface with the STB. Connect the cables, ensure the proper Verizon Media Manager software is installed and access privileges are in place, and then make the attempt with this second PC/laptop.
If this is successful, then there is an issue unique to the first PC/laptop.
If this is also not successful, then work through the above steps with this second source.
If all of the above steps have failed to resolve the media streaming issues between the Verizon Media Manager desktop client application on your PC/laptop) and the STB, then please contact Customer Support.
Please review the Firewall Guide at http://www36.verizon.com/widgets/fioslink/fiossupport/index.shtm
Please review the FAQS at: