A: The new FiOS TV includes the following: New vibrant colors and easy to navigate graphics including channel log Information from Verizon.

• A master on/off switch.
• Marketplace: Shopping and Product Information.
• Search: A powerful search engine.
• VOD: Posters for new releases.
• Help: A powerful new Help System.

A: New Search features:

1. Capability to browse categories and search by content type
2. Character based (A, B, C or 1, 2, 3 for example) instead of word based
3. Common results grouped into folders
4. Additional information available such as cast of the movie or show as part of the detailed search results
5. When a search result is selected, more detailed program information is displayed

A: Currently you can only record a program from search if there is guide data available for the particular program. If there is no guide data you can find the program in the guide and then record it or you can navigate the guide to the day and time the program is scheduled to play, wait for the guide data to load, and then go back and search for the program. You will now be able to record the program from Search.

A: The screen goes black because the program you are trying to view is in High Definition (HD) and the standard set top box cannot display HD content. It will timeout and return you to the previously tuned channel and overlay the Recorded Programs menu after about 30 seconds.

A: If parental controls are turned on and the program running in the background of the Media Manager changes from an unblocked program to a blocked program, the Media Manager audio will no longer be heard but the play list will appear to continue playing. To fix this, just exit and restart the Media Manager play list.

A: If you are trying to access Media Manager from a standard set top box that is not the Media Hub, you will get that message. To use Media Manager you must be using the Multi Room-DVR set top box

A: It seems that currently some program information is not visible through the guide or half-guide screen. If there is program information for the asset you can press the Info button on the remote to bring it up.

A: Using the set top box volume controls, mute does not continue to work after channel changes even though the volume icon still displays mute. This only happens when using HDMI (High Definition Multi-Media) cables. To avoid this, either use component cable or use the volume through the television instead of the set top box.

A: If you bookmark a VOD program and then play it, after playing it there will be text overlay that will make the text unreadable if there are more than two bookmarked VOD programs. If you press up and then down to return to this program, the text will be readable again.

A: While watching live TV, you can pause and rewind at any time. To pause, just press pause on the remote control.

A: The DVR supports multiple rewind and fast forward speeds. You can press rewind multiple times to rewind faster. You can press fast forward multiple times to forward faster. When you are ready to start again, press the Play button. You can rewind as much as 60 minutes while watching live TV. However, you cannot fast forward past what is currently playing in live TV.

A: When watching DVR, Multi Room-DVR, or Video On Demand (VOD) content, you can use the Replay and Skip Forward buttons to quickly jump forward or back a few seconds. The Replay button will jump back 10 seconds. Press the Skip button to jump forward ten seconds. The number of seconds is configurable by visiting the Settings and DVR screens. Note that some universal remote controls do not have a Skip Forward button. If you would like to order another remote control with Skip capability, please call (800) 293 9139.

A: Press the Record button to start recording. The DVR will capture the video from the beginning of the program or from the time you first tuned to the channel. In the Guide, you will see an icon next to the program title to tell you that the program will be recorded. In live TV, you will see an icon on the status bar.

A: Highlight a program in the guide and press the Record button to instantly set up a recording. To record a series, press the "record" button once to record. Then press it again to record the series.

A: In the DVR you can search by going to the Search menu within DVR or by going to the Search page and selecting only search DVR media. Use your remote to enter a title, actor or director name, or even a keyword topic on your text entry screen. You’ll start seeing results as soon as you enter letters. Select a program to see more information about it and to record it.

A: The Series Manager lets you change the priority and settings for series recordings. Go to DVR Series Manager to make sure that all the episodes of your favorite shows get recorded. View upcoming episodes and change options such as deletion settings, number of episodes to keep, and start and end times.

A: View Schedule to see what programs are scheduled to be recorded next. Under Status, you can see how much space is left on your DVR's hard drive to record upcoming programs.

A: The option for multiple channels and timings is available from the program info screen when searching for a show. The title will display the program with multiple channels and timings, if multiple channels and timings are not shown then it is only available on the HD channel.

A: The pause time out limit is 20 minutes (designed to prevent screen burn) for live TV or the playback of a DVR recorded program. Once the 20 minutes is up, Live TV will be displayed.

A: Multi-room DVR is part of the Home Media DVR. It lets you watch content from your Multi-room DVR from any room in the house using another set top box. Customers with MR-DVR can pause a recording and continue watching it in another room and can share the recordings with other set top boxes in the house.

A: The Home Media DVR is a ground-breaking upgrade to our standard DVR product. It adds two new features: Multi-room DVR and Media Manager. Multi-Room DVR enables you to view recorded TV programs from your DVR on other TVs with non-DVR set top boxes (Model 2500). You can pause, fast forward and rewind recorded programs on up to two other set tops simultaneously, even if you have more than two compatible set tops on other TVs. Media Manager is a free package of applications for your PC and TV that enables you to use your TV to enjoy photos and music stored on your PC. Using the Media Manager PC application, you can assemble custom play lists and slide shows to share with your TV. Using the Media Manager TV application, you can choose from the list of play lists and slide shows to enjoy on your TV.

A: Your events will appear in the Recordings Schedule.

A: To take the best advantage of the Home Media option, you need to have a minimum of one 6416 (silver) DVR set top box and one 2500 (black) standard set top box connected to TVs in different rooms. Note: For the Media Manager feature you should also have Verizon FiOS Internet service and a Verizon-supplied router, Windows 2000 or Windows XP with SP1 or better and a minimum of 30 MB free hard drive space.

A: If you already have a DVR (Model 6416) and a standard set top box (Model 2500), there is no installation required. Simply call and order and your DVR will be upgraded to a Home Media DVR. If you don’t have a DVR box, a technician will be dispatched after you order your service to install your Home Media DVR and any additional set top boxes.

A: No, you are limited to live TV DVR functions only on the 6416 (media hub) DVR set top box. The standard set top box can play recorded shows stored on the DVR 6416 set top box.

A: No, HD programs can only be viewed on the 6416 (media hub) DVR set top box.

A: Non-Verizon broadband services and third-party network hubs and routers are not supported for use with Home Media DVR.

A: Yes. The Multi-Room feature can be used on up to two standard set top boxes simultaneously. As soon as one of the two are free, any other set top box can be used to view recorded shows. You can have up to six standard set top boxes on your Home Media network.

A: If you experience this problem, perform the following steps: 1. Disconnect/Unplug all Video Home Network equipment for a minimum of 30 seconds (set top boxes, router); 2. Reconnect/Power all set top boxes, connect/Power the Router. If this does not clear up the problem, please contact customer support.

A: Yes. Normally, the standard set top box will have full access to all recorded content. You can establish a parental Personal Identification Number (PIN) through the set top box that will prevent access to all recorded TV from the Home Media DVR. The following steps can be followed to establish a pin entry for your set top boxes. 1. Select Settings from the IPG Main Menu on the Home Media DVR set top box and select Parental Controls. 2. Enter PIN to be used to protect MR-DVR access. 3. Press OK five times over the next few screens until the MR-DVR Block screen is displayed. 4. Select Block MR-DVR. 5. To confirm the setting: Go to Recorded TV and select any show. The PIN screen is displayed. Enter the PIN. The recorded show is unblocked.

A: Though Multi-room DVR is powerful, there are some limitations.

1. Currently you cannot watch HD content from a remote multi-room or standard set top box.
2. You are limited to two simultaneous streams in the home.

A: To order the DVR or Home Media package, please call (800) 293 - 9139. Once you order the DVR, an installer will deliver the Set-Top Box to your house.

A: To order the Home Media DVR, please call (800) 293 - 9139. If you have a DVR, you can enable it right away. If you don't have a DVR, an installer will deliver the Set Top Box to your house and it will be configured to be the Multi Room-DVR hub.

A: Yes, Verizon offers a DVR. The DVR set top box has 160 Gigabytes and can store up to 85 hours of programming or up to 21 hours of HD programming. The DVR can also be shared with other rooms.

A: You can store up to 85 hours of programming or up to 21 hours of HD programming.

A: There is no technical limitation on how many recordings can be scheduled. Scheduling is only limited by the available guide data which is 14 days.

A: Due to certain copyright restrictions, the DVR may not be able to record all PPV programs. The ability to record will depend on the individual events and content studios.

A: You can change the priority of recorded or scheduled to record series from the DVR Series Manager menu.

A: Unfortunately programs that show 0 seconds in length did not record properly and are not re-playable

A: This is an issue with a loss of connection. To fix this situation please hard reset your set top box and the router that was provided by Verizon.

A: On Demand from FiOS TV is programming available for you to watch anytime – and includes movies, TV shows, events, premium channel content and other programming. Verizon FiOS TV provides a large library of On Demand titles and has programming defined into categories such as Free, Kids Free, Movies and Adult. Programs provided for a fee can be ordered through the FiOS TV Interactive Programming Guide and the charges will appear on your monthly bill.

A: With VOD you have access to a larger library than PPV channels. With VOD you get to watch what you want whenever you want, and can pause, stop, fast-forward and rewind what you’re watching. VOD includes free, subscription, and rental movies, whereas PPV only has rental. PPV has movies, events, co